Policy Regarding Client/Talent Disagreements

A dispute occurs when the Client and the Talent (Service Provider) reach an impasse regarding the quality, scope, or completion of the requested work versus the delivered work product. In such instances, we provide a structured, one-time mediation and resolution service to facilitate an outcome.

Our Role in Dispute Resolution:

When a formal dispute is initiated, our role is that of a neutral third party. Our dedicated resolution team will step in to conduct a careful, impartial review of all supporting documentation provided by both the Client and the Talent (e.g., contract terms, project briefs, communications logs, submitted deliverables).

Based on this review, we will issue a final, binding decision. This decision is provided as a singular solution designed to resolve the immediate conflict.

Timeline and Forfeiture of Funds:

Adherence to the established timeline is strictly mandatory:

• Dispute Window: Clients have a strict three (3) calendar day window following the designated project completion or delivery date to formally file a dispute.
• Fund Retrieval: If a dispute is not initiated within this three-day window, the funds held in escrow for the project will be automatically released to the Talent, and our platform can no longer intervene to retrieve or reverse the payment.

Disclaimer and Legal Recourse:

Our internal resolution service is offered as an administrative convenience and is designed to provide an efficient operational solution. It does not replace formal legal processes. If either party disagrees with our final determination, or if the dispute window has closed, the parties are advised to immediately seek assistance from a qualified legal professional or pursue remedies through an appropriate legal jurisdiction. We are not liable for legal costs incurred by either party during this process.