As a Talent, your subscription decides which features and limits apply to your account. You can move to a higher plan or cancel at any time from the Upgrade/Subscription page, which is linked to your subscription.
To open it, go to the drop-down menu → Upgrade.
Your subscription status
The top of the page shows where your plan stands:
| Status | What it means |
|---|---|
| Free trial | You’re trying the Silver plan at no cost until the trial ends |
| Active | Your plan is running and will renew on the date shown |
| Cancelled | Your plan won’t renew, but you keep all its features until the date shown |
| Payment failed | We couldn’t take your last payment. Update your card on the Payment setup page |
Upgrading to a higher plan
- On the Upgrade/Subscription page, choose the plan you’d like.
- Check the subscription shown and confirm.
- Your new plan starts straight away, with all its features and higher limits.
What you pay when you upgrade
You only pay the difference between the two plans for the time left until your current renewal date. From that renewal date onwards, you’re billed the full price of your new plan.
Example: you’re on a $10-per-month plan and upgrade to a $30-per-month plan halfway through the month. You pay about $10 now, which is half of the $20 difference, to cover the rest of the month. On your next renewal date, you pay $30.
The charge goes to the billing card saved on your Payment setup page.
Cancelling your plan
- On the Upgrade/Subscription page, click Cancel Subscription.
- Confirm that you want to cancel.
Your plan stays fully active until the end of the period you’ve already paid for. The status changes to “Cancelled” and shows the date your plan ends. You won’t be charged again.
Subscription fees aren’t refunded for the time left in a period, except where the law says otherwise. You can stay subscribed and simply let the plan run until its end date.
Moving to a lower plan
There’s no direct downgrade. Instead:
- Cancel your current plan. You keep using it until the paid period ends.
- Choose your new plan. Once the old plan has ended, the next time you log in you’ll be taken to the subscription plans welcome page, where you can pick the plan that suits you.
This way you never lose time you’ve already paid for.
Free trial
The free trial is available for the Silver plan only, once per person. You can cancel at any point during the trial without paying anything. If you don’t cancel before it ends, your Silver subscription begins and your billing card is charged. We may send you a reminder, but cancelling in time is up to you.
Price changes
Plan prices can change from time to time. We’ll give you at least 30 days’ notice before a new price applies to you. It takes effect from your next renewal date, so you can cancel beforehand if you don’t want to continue.
Quick answers
| Question | Answer |
|---|---|
| When does an upgrade start? | Immediately, after you confirm |
| What do I pay to upgrade? | The price difference for the days left until your renewal date |
| When does a cancellation take effect? | At the end of the period you’ve paid for |
| Can I get money back if I cancel? | No refunds for unused time, unless the law requires one |
| How do I downgrade? | Cancel, then pick the lower plan on the welcome page when you next log in after your current plan ends |
| Where do I change my card? | On the Payment setup page |
Questions about your plan? Our support team can help. Get in touch through the contact form. The full subscription rules are in our Terms of Use.